Roaa – Return & Refund Policy

At Roaa, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your item, we offer a flexible return and refund policy to make your experience with us as seamless as possible.

Returns

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• To be eligible for a return, the item must be in its original condition, unused, and in the same packaging in which you received it.
• You will need the receipt or proof of purchase.

Non-returnable Items:

• Certain items such as customized or personalized products cannot be returned.
• Sale items, gift cards, or final sale products are not eligible for returns unless they are defective or damaged.

How to Initiate a Return:

1. Contact Us:
   Email us at info@ with your order number and details of the product you’d like to return. We will provide you with return instructions.

2. Ship Your Return:
   Once your return is approved, package the item securely and send it to the address provided in our return email. Please include your receipt or proof of purchase in the package.

3. Return Shipping Costs:

   • The customer is responsible for the return shipping costs unless the item was damaged or defective when received.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once Your Return is Received and Inspected:

• We will notify you by email once we have received your returned item.
• If your return is approved, we will process your refund within 5–7 business days to your original method of payment.
• Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Late or Missing Refunds:

• If you haven’t received your refund yet, please check with your bank or credit card provider as processing times can vary.
• If you have done this and still have not received your refund, please contact us at info@.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ with your order number and a photo of the damaged product. We will arrange for a replacement or refund at no additional cost to you.

Cancellation Policy

• You can cancel your order within 24 hours of placing it for a full refund.
• If you cancel after 24 hours but before the item is shipped, you may still cancel, but a cancellation fee may apply to cover any handling or packaging costs.